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Store Policies

By purchasing products from house&hold you agree to the following terms and conditions.

Your Account

You are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password. If you are under 18, you may only use http://www.houseandhold.com/ with the assistance of a parent or guardian. houseandhold.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion, at any time, for any reason.

Sales Tax

house&hold is located in beautiful sales-tax-free Oregon and charges no sales tax on any orders shipped within the United States. You are expected to comply with your state's current laws regarding internet purchases.

Returns

 

Your satisfaction is very important to us. Were happy to offer a 30 day return policy on most items purchased at houseandhold.com.

Most merchandise purchased from house&hold may be returned or exchanged for store credit or a full refund (minus shipping costs) within 30 days of delivery for reasons other than damage, defects, or errors in processing. Product must be in perfect condition along with all original packaging intact.  Products that are not in perfect condition cannot be returned.  If an item arrives damaged or defective we are happy to issue a replacement. 

Returns must be pre-authorized by emailing us at service@houseandhold.com.

Returns should be properly packed and sent at the customer's expense to the address we provide you during authorization.

Shipping costs will not be credited or refunded. house&hold will not be held responsible for returned items lost in transit. Therefore we highly recommend returns be sent via a traced and insured shipping method.

Returned items purchased with a free shipping offer or promotion will have the cost of shipping subtracted from the refund amount.

Examples of non-returnable items at house&hold are sale items, special order items, custom made, and made to order items. Orders placed for commercial use are not returnable/refundable once shipped. These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, please call us at 877-638-6171 or feel free to email us at service@houseandhold.com prior to placing your order.

Returned items returned in less than perfect condition may incur a restocking fee of anywhere from 20%-50% depending on the condition of the item returned.

Damages / Defects 

Claims for damaged or defective must be filed within 24 hours of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a claim. Claims must be reported immediatly to house&hold by email to service@houseandhold.com. A minimum of 3 digital photos of damaged products must accompany claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept house&hold cannot process a damage claim.

Freight Shipments

Some heavier furniture pieces may ship via LTL freight carrier.  Please note that LTL shipment transit times can take anywhere from 1-4 weeks. Below are instructions on receiving your freight shipment.

Orders delivered via freight shipper are usually delivered curb-side delivery.  The freight company will call to schedule a delivery appointment between Monday and Friday, during regular business hours.  PLEASE INSPECT ALL PACKAGES WHILE THE DRIVER IS STILL THERE AND BEFORE THEY SIGN THE DELIVERY RECEIPT.  If there is any damage, or if something is missing, you can either refuse the damaged box(es), or mark it on the delivery receipt. If missing items are not noted, or damages to box or item is not made note on delivery receipt, a replacement can NOT be issued.

Most freight shippers deliver during regular business hours (9-5pm Monday - Friday).

Threshold and White Glove delivery may or may not be an option for all products.  Please contact us prior to placing your order if you are in need of additional delivery services.

Warranties

All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.

Refunds

For returnable items: house&hold will refund for the full price minus shipping costs on returnable items. Please refer to our return policy (above) for details.

For non-returnable items: house&hold does not allow returns or issue refunds on non-returnable items.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and house&hold reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, house&hold will issue a credit to your credit card account in the amount of the charge.

Availability and Lead Times

Availability given on product description pages are only estimates. Posted lead times are not a contract and should not be treated as such. Many factors can contribute to lead shipping delays from the manufacturer. We will contact you once we become aware of any delays in availability. If you are in need of a definite lead time on a product, please contact us prior to your order.

Order cancellation

Most orders can be canceled without a cancellation / restocking fee as long as the items are not in the process of shipment. Items that are in the process of shipment cannot be canceled. Furniture, rugs, custom made, and made to order items cannot be canceled after 24 hours of placing an order. Sale items cannot be canceled after order is placed.

Refused deliveries, or orders that are canceled after the item has shipped will be subject to round trip shipping and restocking fees.

Contact / shipping information

Please be careful to provide accurate and reliable contact and or shipping information when placing your order at house&hold. Any charges or losses incurred as a result of our inability to reach you, or inaccurate information are the sole responsibility of the customer.

Discounts + Promotions

Discount codes cannot be combined with other store discounts or promotions. Occasionally, house&hold offers special promotions which include free products on orders over a certain dollar amount. Cancelled orders or returned items related to these promotions will be refunded in full minus the retail price of the promotional item unless the promotional item is sent back in new perfect condition at customers expense.

Website Images

Website images and colors may appear differently on different monitors.

Changes to terms and conditions

house&hold reserves the right to make any changes to this site and its policies, terms, and conditions without notification.

User Warranties

In placing an order, you warrant that you are at least 18 years of age and that you are providing accurate, true, and complete information and that you have the authority to place the order.

Disclaimer of Warranties

You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. house&hold makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, or products included on this site.

We attempt to provide current and accurate information on our web sites, email and telephone communications. We do not, however, warrant that this information is correct, accurate or complete.

While we make commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.

Indemnification agreement

You agree to indemnify and hold harmless house&hold and http://www.houseandhold.com/ and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

Termination

We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information. house&hold reserves the right to refuse service to anyone for any reason.