Your satisfaction is very important to us. Were happy to offer a 30 day return policy on most items purchased at houseandhold.com.
Most merchandise purchased from house&hold may be returned or exchanged for store credit or a full refund (minus shipping costs) within 30 days of delivery for reasons other than damage, defects, or errors in processing. Product must be in perfect condition along with all original packaging intact.
Returns must be pre-authorized by emailing us at firstname.lastname@example.org.
Returns should be properly packed and sent at the customer's expense to the address we provide you during authorization.
Shipping costs will not be credited or refunded. house&hold will not be held responsible for returned items lost in transit. Therefore we highly recommend returns be sent via a traced and insured shipping method.
Returned items purchased with a free shipping offer or promotion will have the cost of shipping subtracted from the refund amount.
Examples of non-returnable items at house&hold are sale items, special order items, custom made, and made to order items. Orders placed for commercial use are not returnable/refundable once shipped. These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, please call us at 877-638-6171 or feel free to email us at email@example.com prior to placing your order.
Returned items returned in less than perfect condition may incur a restocking fee of anywhere from 20%-50% depending on the condition of the item returned.