Your satisfaction is very important to us. Were happy to offer a 30 day return policy on most items purchased at houseandhold.com.
Most merchandise purchased from house&hold may be returned or exchanged for store credit or a full refund (minus shipping costs) within 30 days of delivery. Product must be in perfect condition along with all original packaging intact.
Returns must be pre-authorized by emailing us at email@example.com.
Returns should be properly packed and sent at the customer's expense to the address we provide you during authorization.
Shipping costs will not be credited or refunded. house&hold will not be held responsible for returned items lost in transit. Therefore we highly recommend returns be sent via a traced and insured shipping method.
Examples of non-returnable items at house&hold are sale items, special order items, custom made, and made to order items . These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, please call us at 877-638-6171 or feel free to email us at firstname.lastname@example.org prior to placing your order.
Returned items purchased with a free shipping offer or promotion will have the cost of shipping subtracted from the refund amount.
Returned items returned in less than perfect condition may incur a restocking fee of anywhere from 20%-50% depending on the condition of the item returned.