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Shipping

Shipping

For small parcel deliveries, shipments to the 48 contiguous states will be made via FedEx Ground, UPS or by other common domestic carriers.

Free Shipping on orders over $100

When your order total is $100 or higher, we'll pay the shipping. Very few brands are excluded from this offer due to manufacturer restrictions, which are noted on the product page.

Orders under $100 have a flat rate of $15 shipping fee.

Freight Shipments

Some heavier furniture pieces may ship via LTL freight carrier via standard curbside delivery, which means someone will need to be present to receive the shipment from the delivery truck at the time of the scheduled delivery.

Additional delivery services such as white glove delivery are available for an additional fee upon request. If you are in need of additional delivery services, please reach out to us at service@houseandhold.com prior to placing your order, or immediately after placing your order so we can provide you with a quote. Upgrades to white glove delivery cannot be made once an item is in transit. In some rare instances white glove delivery may not be an option for all products, and all locations.

Please note that LTL shipment transit times can take anywhere from 1-4 weeks depending on the distance and carrier.

Most freight shippers only deliver during regular business hours (9-4pm Monday - Friday).

Contact / shipping information

Please be careful to provide accurate and reliable contact and or shipping information when placing your order at house&hold. Any charges or losses incurred as a result of our inability to reach you, or inaccurate information are the sole responsibility of the customer.

Shipping Damages, Defects & Missing Items:

Claims for damaged, defective, or missing items should be filed within 3 business days from the time of delivery. Claims must be reported immediately to house&hold by email to service@houseandhold.com with a minimum of 3 digital photos of damaged products and several photos of the outer packaging. Claims received after 3 business days of delivery will not be processed. Please keep all packaging materials including the box which the shipment arrived in along with all inside contents. Packaging materials must be kept in the event that an item is damaged or defective. If packaging materials are not kept house&hold cannot process a damage or defect claim.

Damages to products delivered via white glove delivery must be noted with the shipper at the time of delivery. 

If you have received a damaged or defective product that can be remedied with replacement parts or a replacement product, and would prefer a return or refund rather than accept a  replacement, then our normal return policy with 20% restocking/cancelation fee will apply.