Returns
Your satisfaction is very important to us. Were happy to offer a 30 day return policy on most items purchased at houseandhold.com.
If you are not fully satisfied with your order, you may return items within 30 days of your receipt of merchandise. Items must be returned in their original condition with the original packaging. Customers are responsible for the return shipping costs to the return address provided during authorization. Returns are accepted for reasons other than damage, defects, or errors in processing.
The returned product must be in perfect, unused, resalable condition along with all original packaging, tags and inserts intact. Returned items received in less than perfect resalable condition will not be accepted.
Returns must be pre-authorized by emailing us at service@houseandhold.com to obtain an RA# and return address. Orders returned without pre-authorization will be subject to a restocking fee of up to 50% in addition to round trip shipping fees.
Returns should be properly packed in the products original packaging and sent at the customer's expense to the address we provide you during authorization.
Refunds on returned items will be issued to the same payment method used when your order was placed minus a 20% restocking fee.
Shipping costs will not be credited or refunded. house&hold will not be held responsible for returned items that are damaged or lost in transit, therefore we highly recommend returns be sent with proper packaging via a traced and insured shipping method.
Examples of non-returnable items at house&hold are clearance or open box items, special order items, custom made, oversized, and made to order items. Used and/or washed bedding cannot be returned. Products that have been installed (such as lighting), or assembled cannot be returned. Items marked as non-returnable on the product details page cannot be returned. Bulk orders in quantities of 10+ cannot be returned. Orders placed for commercial use are not returnable/refundable once shipped. These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, please call us at 877-638-6171 or feel free to email us at service@houseandhold.com prior to placing your order.
Returned items returned in less than perfect condition, without a return authorization, or items returned to an unauthorized warehouse address may be rejected or incur a restocking fee of up to 50%.
If you have received a damaged or defective product that can be remedied with replacement parts or a replacement product, and would prefer a return or refund rather than accept a replacement, then our normal return policy with 20% restocking/cancelation fee will apply.