Terms
By purchasing products from house&hold you agree to the following terms and conditions.
Your Account
You are responsible for ensuring the confidentiality of your account and password and for restricting access to your computer, and you agree to accept full responsibility for all activities that occur under your account or password. If you are under 18, you may only use http://www.houseandhold.com/ with the assistance of a parent or guardian. houseandhold.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion, at any time, for any reason.
Sales Tax
house&hold is located in beautiful sales-tax-free Oregon and charges no sales tax on any orders shipped within the United States. You are expected to comply with your state's current laws regarding internet purchases.
Returns
Your satisfaction is very important to us. Were happy to offer a 30 day return policy on most items purchased at houseandhold.com.
Most merchandise purchased from house&hold may be returned or exchanged for store credit or a full refund (minus shipping costs) within 30 days of delivery. Product must be in perfect condition along with all original packaging intact. Returns must be pre-authorized by emailing us at service@houseandhold.com. Returns should be properly packed and sent at the customer's expense to the address we provide you during authorization. Shipping costs will not be credited or refunded. house&hold will not be held responsible for returned items lost in transit. Therefore we highly recommend returns be sent via a traced and insured shipping method.
* Examples of non-returnable items at house&hold are sale items, special order items, custom made, and made to order items . These items cannot be returned, exchanged, or refunded. If you are unsure whether or not the items you are interested in can be returned, please call us at 877-638-6171 or feel free to email us at service@houseandhold.com prior to placing your order.
Returned items purchased with a free shipping offer or promotion will have the cost of shipping subtracted from the refund amount.
Returned items returned in less than perfect condition may incur a restocking fee of anywhere from 20%-50% depending on the condition of the item returned.
Damages / Defects
Claims for damaged or defective items must be filed within 24 hours of delivery. Please inspect your items immediately upon delivery. Any damages to packaging or products must be noted with the shipper at the time of delivery in order for us to process a damage claim. Claims must be reported immediatly to house&hold at 877-638-6171 or submitted by email to service@houseandhold.com. A minimum of 3 digital photos of damaged products must accompany claim. Claims received after 3 business days of delivery will not be processed. Please keep all damaged packaging materials including the box which the shipment arrived in along with all inside contents. Please understand that packaging materials must be kept in the event that an item is damaged. If packaging materials are not kept house&hold cannot process a damage claim.
Warranties
All products are covered by the warranty policies of the their respective manufacturers. If you have questions about the warranty for a specific product, or if you have questions on how to make a warranty claim, please contact us.
Refunds
For returnable items: house&hold will refund for the full price minus shipping costs on returnable items. Please refer to our return policy (above) for details.
For non-returnable items: house&hold does not allow returns or issue refunds on non-returnable items.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and house&hold reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, house&hold will issue a credit to your credit card account in the amount of the charge.
Availability and Lead Times
Availability given on product description pages are only estimates. Posted lead times are not a contract and should not be treated as such. Many factors can contribute to lead shipping delays from the manufacturer. We will contact you once we become aware of any delays in availability. If you are in need of a definite lead time on a product, please contact us prior to your order.
Order cancellation
Most orders can be canceled without a cancellation / restocking fee as long as the items are not in the process of shipment. Items that are in the process of shipment cannot be canceled. Furniture, rugs, custom made, and made to order items cannot be canceled after 24 hours of placing an order. Sale items cannot be canceled after order is placed.
Refused deliveries, or orders that are canceled after the item has shipped will be subject to round trip shipping and restocking fees.
Contact / shipping information
Please be careful to provide accurate and reliable contact and or shipping information when placing your order at house&hold. Any charges or losses incurred as a result of our inability to reach you, or inaccurate information are the sole responsibility of the customer.
Discounts + Promotions
Discount codes cannot be combined with other store discounts or promotions. Occasionally, house&hold offers special promotions which include free products on orders over a certain dollar amount. Cancelled orders or returned items related to these promotions will be refunded in full minus the retail price of the promotional item unless the promotional item is sent back in new perfect condition at customers expense.
Website Images
Website images and colors may appear differently on different monitors.
Changes to terms and conditions
house&hold reserves the right to make any changes to this site and its policies, terms, and conditions without notification.
User Warranties
In placing an order, you warrant that you are at least 18 years of age and that you are providing accurate, true, and complete information and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. house&hold makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, or products included on this site.
We attempt to provide current and accurate information on our web sites, email and telephone communications. We do not, however, warrant that this information is correct, accurate or complete.
While we make commercially accepted best efforts to maintain the security of customer transactions, its liability in cases of third party theft or misuse is limited to the funds which we have already collected in reference to the customer’s most recent order.
Indemnification agreement
You agree to indemnify and hold harmless house&hold and http://www.houseandhold.com/ and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.
Termination
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information. house&hold reserves the right to refuse service to anyone for any reason.
PRIVACY POLICIES
At house&hold protecting your privacy is very important to us.
We make every attempt to keep your personal information confidential, and our site secure. By ensuring that you understand the house&hold Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to understand how personal information is handled.
Why we collect personal information
house&hold collects and uses your personal information to give you superior customer service and to provide you with convenient access to our products and services. At your option, your personal information can be used to keep you up to date on the latest product announcements and special offers, through the house&hold newsletter.
house&hold works with many vendors and manufacturers, and we may provide your personal information to these companies in order to enable them to provide better service to you. For example, we give shipping companies this information so the products you order can be delivered efficiently. The information they receive is for shipping and delivery purposes only, and it is required that these companies safeguard your personal information in accordance with house&hold policies. Credit card and billing information, however, is never given out to any company for any reason.
How personal information is collected
house&hold collects information about you in a few ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or register on-line for an instant purchase.
Some areas of the house&hold website allow you to create a "user ID" using your personal information. This is done to save you time and make our web services user friendly. After filling out an online form with some basic personal information and creating a password, the system saves what you entered and assigns you a personal ID based on your e-mail address. Next time you order something from houseandhold.com you can simply enter your email address and password – the system will then automatically provides the information needed.
How your personal information is protected
house&hold safeguards the security of the data you send us with physical, electronic, and managerial procedures. houseandhold.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from houseandhold.com, you must use an SSL-enabled browser such as Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
The house&hold Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.